An Open Letter of Concern

To the KidsPeace Board of Directors:

My name is Neal D. Miller. I am a Registered Nurse employed at KidsPeace, a KidsPeace donor, and a person who has induced others including corporate donors to donate to KidsPeace. KidsPeace is a place I, and thousands of other colleagues care deeply about.

As our board of directors, you have the absolute right to complete and unfiltered information.
As our board of directors, you also have the absolute legal and moral responsibility to demand this information.
I am contacting you folks, the KidsPeace Board of Directors because this board is not being kept fully abreast of the severity of conditions within KidsPeace, nor our bankruptcy proceedings. I believe Will Isemann, Susan Mullen, and Michael Slack have not kept nor are keeping the KidsPeace board remotely properly informed of conditions materially affecting the wellbeing of KidsPeace clients. In fact, they seek to relentlessly filter, funnel, and limit the information this board is due.

As my carefully considered and researched personal opinion, I categorically charge Will Isemann, Susan Mullen, and Michael Slack with dereliction of their duties as corporate officers and of enriching themselves at the expense of KidsPeace. If they have not in fact violated the letter of the laws they have decidedly tarnished the spirit and intent of the laws regarding non-profit governance.
Mr. Isemann, Ms. Mullen, etc rule KidsPeace as their own private fiefdom through deception, by creating a climate of intimidation, and by taking revenge upon those who raise concerns. Those who’s silence they cannot buy, they seek to break. They actively engage in the very behaviors we seek to correct in our clients; sarcasm, aggression, bullying, lying, and by taking previous and proposing future bonuses, they are stealing. There are numerous accounts of Mr. Isemann’s totally unacceptable and unprofessional conduct; particularly when confronted with a differing opinion.

I cannot strenuously enough advocate this board be briefed by people outside of Mr. Isemann, Ms. Mullen, and Mr. Slack. Visit our headquarters, the hospital, residential, and other areas. Talk to rank and file direct care employees. Talk to the other managers, back office and support staff, nurses and nutritional folks, therapists and operations, the physicians, headquarters folks and maintenance staff. Talk to the financial and legal folks and this board will see the current top leadership has categorically no support. The very people putting up the cash for KidsPeace to continue on have little or no faith in the current troika at the top.

If KidsPeace was a private for profit company, the leadership would be free to feed our children swill, treat our staff as 17th century peons , and roll naked in golden bathtubs of cash.
However, the leadership does not own KidsPeace. This board does not own KidsPeace. The employees do not own KidsPeace. Not even our bondholders ‘own’ KidsPeace. If anyone can be said to ‘own’ KidsPeace it is our clients, the payers for our clients (families and insurers), and by extension, the US taxpayer.

My concerns rose to the point I filed a formal objection in the US Bankruptcy Court to go on record with my concerns and against the proposed salary increases and bonuses.
My filing is attached and can also be located on Omni Management’s website here:

http://www.omnimgt.com/cmsvol2/pub_46662/457189_939.pdf

Attached also is a petition signed by over 50 direct care hospital employees. The signatures have been redacted to protect these folks from reprisals. Some of these folks are no longer employed at KidsPeace, others have seen promised promotions withheld and/or been otherwise punished with schedule changes and similar tactics.
This petition is Exhibit A of Docket 540 titled: SUPPLEMENTAL AND SPECIAL REPORT OF ERIC M. HUEBSCHER AND HUEBSCHER & CO. AS PATIENT CARE OMBUDSMAN OF THE DEBTORS FOR THE PERIOD FROM JULY 1, 2013 TO NOVEMBER 11, 2013. All 3 ombudsman’s reports are attached for convenience. These documents are also posted at:

http://tinyurl.com/KidsPeace

There are numerous other petitions and letters circulating throughout the organization. I have personally heard from over a hundred people, some near tears, torn between their love for KidsPeace and the fear of economic destruction at the hands of the cabal running KidsPeace.

I beseech this board to independently speak to other KidsPeace employees both staff and management. I beg you to speak to our ombudsman Eric Huebscher of Huebscher Consulting. I implore this board to speak to the financial people as to their appraisal of our current top leadership.

Ask our leadership why we had little to no heat in the hospital and why they were caught completely flatfooted by a power failure in Maine.
Ask our leadership why we not only feed our kids salvage food from fellow non-profit organizations such as Second Harvest Operations, but we cannot even pay them. Ask our leadership why our gas card is not paid and an employee stranded in a company vehicle. Ask our leadership why our vehicles are in such dangerous shape anyway. Ask our leadership why there are days when there is not a single working corporate quality printer in the building.
Ask our leadership how to explain our employee retention and how that affects our depth of experience.
Ask our leadership why we pledged $10,000.00 to Operation Homefront, when we were already broke in the first place.
Ask our leadership why employee payroll deductions to the United Way have not been passed along.
Ask our leadership just where all the money has gone over the last decade and what a thorough forensic accounting might reveal.

I believe you folks agreed to serve as KidsPeace Board of Directors because you do truly care about the KidsPeace mission.
You are individuals of accomplishments and attainments with excellent professional and personal reputations.
I would caution the board I believe the actions of the top leadership to have the potential to greatly damage board members own reputations if you should not conduct an independent evaluation of our leadership without the filtration and funneling of Mr. Isemann, Ms. Mullen, and Mr. Slack.

I spoke up because others cannot afford to be economically and professionally destroyed. The clients and families we serve, we the employees, and KidsPeace the organization can no longer be hostage to abysmally poor leadership.

Many of us have considered going to the press. However, we have no desire to see our concerns denigrated and spun as “just another Paul Carpenter/Morning Call article.” Therefore, this letter and attachments have also been sent to representatives of the national press.

KidsPeace was, can, and should again be a “lead the fleet” operation in the field of Pediatric Psychiatry. A place where not only does healing take place, but new therapies and interventions are developed and disseminated and clinical trials for safer medications are conducted, and hopefully proven.

We have the people. These people have the ability to return KidsPeace to the world class facility we know it can and should be, but not under this leadership.

Respectfully Submitted,

Neal D. Miller, RN

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76 thoughts on “An Open Letter of Concern

  1. current kp says:

    I’m an employee. I love kidspeace bc I love what we do for our kids. I believe in KP. I work with so many wonderful, talented, dedicated people. We don’t sit around the water cooler bitching all day. If someone isn’t happy where they work, QUIT. I think most of us are happy and most of us love what we do. The bottom line, leaders who bring u into a bankruptcy have to go. Look @ any other company….u don’t go into a bad place and come out w/ same leadership. Its assanine. Duh!! Our board needs to re-examine this. Also, u don’t then give said leadership team hundreds of thousands in raises! Again, duh! And people here can bitch all day about this and that being wrong…guess what? We are non profit, in a non profit world, that’s how u roll. Its just reality. Oh and we do NOT feed expired food to our kids. Speak to a dietition and learn the differences btw. Expired dairy, sell by dates, etc…..also if u knew anything about our funding and why we are required to use food banks, u might learn something. We follow the guidelines…..contact doh, or osha or jcaho and u would know that we do not do anything that we aren’t permitted. Educate urselves before u throw all this crap out for all to read. I take it personally bc this is where I work! I do a damn good job and do not care to have it defamed. Kidspeace is a great place for our kiddos! We, the employees, need to be the change we want to see!

  2. ASZ says:

    The following letter was emailed to ALL Corp Users last night at about 6pm..

    Dear KidsPeace associates,

    As KidsPeace Board members, we provide oversight to the actions taken by members of the executive leadership team to ensure that decisions made are in the best interest of KidsPeace as a whole. We are particularly concerned about recent derogatory attacks written against Will Isemann, Susan Mullen and Michael Slack. Despite such comments, we remain convinced that these individuals have always acted with this company’s best interests at heart, and they continue to have our complete support.

    The Board has and will continue to direct management to address concerns, suggestions and complaints from KidsPeace associates to the best of their ability. In response to the recent attacks on these members of the leadership team and in accordance with the fiduciary responsibilities of the Board, we will also appoint a committee to review and investigate the allegations most recently made and, based upon the findings, take any actions that the Board considers necessary and/or prudent at that time. The committee has been authorized to engage independent assistance in its investigations, as appropriate. We urge you if you have any questions or concerns to reach out to your supervisor or, if you prefer, to use our confidential compliance hotline reporting procedure.

    KidsPeace is on the verge of very positive change. Less than a year after filing for Chapter 11 reorganization, the organization is poised to emerge as a stronger corporation, still committed first and foremost to children and teenagers working through crisis. We recognize that KidsPeace associates have worked extremely hard and made many sacrifices in the time leading up to and during this critical reorganization.

    During the past year, KidsPeace has endured intense scrutiny of both its financial situation and its programs, past, present and future, by numerous outside stakeholders. But throughout the process, the three main creditor groups – the Pennsylvania Bondholders, the Pension Benefit Guaranty Corporation and the Unsecured Creditors Committee – and others have shown continuing support for KidsPeace and its management team. A wide range of sacrifices have been made by many to ensure this organization has a solid future.

    We are grateful for all the associates who remain steadfast in their commitment to their duties, and to the children KidsPeace serves. Together, we can ensure that our strong history will translate into a future in which we continue to provide premier mental and behavioral health care.

    Respectfully,

    KidsPeace Board of Directors

    Mary Jane Willis
    Chairman | KidsPeace Board of Directors
    Mail: 4085 Independence Drive | Schnecksville, PA 18078

    I responded with the following:

    Thank you for taking the time to address some of the concerns that have recently been raised. But…….Attacks? I am so sorry Chairperson Willis but to call the concerns of your employees “attacks” when factual information was sighted and given in a professional and calm manner is akin to saying “you’re meanies and we don’t like it.” You demean the very people you say you work to represent by calling our concerns “attacks” even if you try and placate us with a “investigation.”

    I urge you and the board to look beyond the numbers being brought in and beyond the sensationalism of BOTH sides of this situation. I urge you to bring in that independent investigator and not hand cuff them with rules about who they can speak to and where they can go. The very things we are concerned about are hidden in the places the public isn’t allowed to go. The mouse traps in the kitchens, the expired cookies we ate for snack today, the holes in just about every pair of socks we make the children in the hospital wear. These are the things we want changed.

    I don’t begrudge anyone compensation for a hard days work. I don’t even begrudge Mr. Isemann and Ms. Mullen their pay checks. What I have a problem with is when my kids are given dollar store gloves and body wash for the holidays when Mr. Isemann gets $980 a month for a car. If he had given up ONLY the car stipend for ONE year he could have purchased gifts of a decent quality for every kid in residential and even had some left over for a party at the hospital. Instead we had EMPLOYEES buying party supplies and food and asking their friends for donations of gifts for the kids. If Ms. Mullen had given up ONLY her car stipend we could have socks on stand by for when they rip and enough radios to keep our staff members safe. I don’t think we are asking for much Chairperson Willis. I think the majority of us would say “keep the 2% you took from me years ago and feed the kids. Keep your 2% and fix the wholes in the walls. Keep your 2% and make a difference for our kids.”

    People leave this place for two reasons.

    1) They aren’t made for this type of work. It’s true and it happens all the time. This is HARD work and you won’t ever get paid for it no matter where you work. You better be made for it.

    2) They give up fighting because we beat them down. They want to make it better for the kids and they want to make a difference but they feel their own administration fighting them. They feel bitter and disgruntled and no one has time to ask them how they are or to make it right. We keep working day in and day out to fix it and we can’t so we give up.

    I hope you do not think I hate KP. I don’t hate it. I love it! This is my second tour of duty. I came back voluntarily! I survive because I am usually able to compartmentalize. I don’t work for Kidspeace Madam Chairperson. I work for my kids. That is becoming harder and harder these days. My heart still lays with these kids. They need us and I need the board and leadership of this company to make some changes in order for it to survive. If they don’t we won’t be here to help the kids and that is the worst prospect of them all.

    I am a firm believer in “don’t come to me with a problem unless you have a solution.” So please allow me to make a couple of suggestions that I feel will help the overall corporate culture at Kidspeace and morale of your employees. Happy employees…happy kids.

    1) Clean up the parking lots. It has been more than a month since that major storm hit us and we are STILL down several parking spots due to snow. We aren’t even allowed to park in our back, upper lot! The state of the parking lot, even in the thick of the storms, made ME feel like we weren’t cared about by our leaders. MANY people fell and some are still out of disability or working in “light duty” positions. Due only to the parking lot…we ran out of salt during the middle of winter!

    2) Ask leadership to be more present in the buildings where the work of this company happens. Be that a walk through the hospital to say “Hello” or to sit in on a group at residential from time to time. If we knew their faces and felt they KNEW what we did we may not feel so separate from them.

    3) Prioritize funding for the cosmetic and structural issues of all centers and the hospital and TELL US how you are doing it. The “hush hush” nature of so much that happens around here hinders you so much more than it helps. If we KNEW what was happening it may dispel some rumors.

    4) Explain why some decisions are made BEFORE they are implemented. This doesn’t mean you open it up to debate and allow people to challenge new policies or rules but to give people the benefit of information. To be told to “just follow this” makes me feel like they feel I am a child who isn’t intelligent enough to understand reason and logic. You may be surprised by how smart and savvy your employees are.

    I feel that these small but important steps could help the leaders with their “image issue” and help us with our perceptions of them. Maybe this could be passed along? Thank you so much for reading.

    • Peace for the Kids says:

      Well said. None of us hate KidsPeace! We are tired of the administration sitting back despite our endless efforts to make things better so we can accomplish more with these kids. I personally love every one of my kids and would do anything for them provided I have the resources to do it. With what little buck I make I spend at least 10% of it on them. I work nearly every holiday because it means something to them even if they don’t say it. These kids depend on us and if we don’t fight for better quality of care then it will most likely never get better. And if fighting like this is digging us a deeper hole then so be it…what are our other options at this point?

  3. Disgusted says:

    I am disgusted at the use of a past client’s name. Whoever is monitoring this blog should remove those posts immediately. It’s a disgrace… Especially given that one of the persons posting works in the field. A clear indicator that they should change careers.

  4. Another Employee says:

    I have been with Kidspeace for over 10 years. Anyone who does not see a decline in Kidspeace’s physical appearance as well as decline in quality of services just has their head buried in the sand. Why would anyone request bonuses while the company is in bankruptcy? Why are there no extra pillows or blankets on the units? Why do most clients’ beds not have sheets? Why is there not adequate staffing to enable placing a client on a Level 2 without causing a staffing panic? Why do many clients refuse to eat the meals, only existing on the expired snack food? Why do the agencies that “inspect” Kidspeace” inspect paperwork & units that are hand picked? On paper one can make anything sound/look good. On paper the menus sound great! How often have the carpets in the residential buildings been shampooed? How many times has the duct work been cleaned since the facility opened? Could this be a factor to all the allergies, upper respiratory infections, sinusitis and cellulitis the clients develop while at Kidspeace? How does a client on a level 1 or 2 seriously self injure if staffing is appropriate? Kidspeace is frequently out of compliance when staffing is not adequate & a client is suddenly placed on a level. Late night staffing many times is laughable & dangerous as it is inadequate.
    Others may not see what I see. The above mentioned are a few disappointments I see.
    Some have mentioned gas cards with no balance left, generators with no fuel, filthy rooms, furniure that is falling apart, sewer system that backs up, etc. BUT……some executives apparently feel they have done a great job pulling the company back up & therefore are entitled to bonuses. The fact that the bonus money should be invested back into Kidspeace improvements or giving employees back what they gave up in salary years ago. Employees that are in physical danger daily, employees that risk crashing their car (which will cost the underpaid employee more than they will make in 8 hours) in order to come to work in blizzards……it is these employees that should get the bonus money, not the EMPLOYEES,yes they are just employees, like Will, Susan etc. how does anyone who has any morales or ethics ask for a bonus when they already get huge salaries while ruining this organization.
    Sorry I got carried away, but no one giving comments, calling the ombudsman or contacting the media is looking to have Kidspeace closed. We all want it to improve and have any bonus money floating around first reinvested to make clients safer, more comfortable with better treatment then secondly to the employees that get no monetary percs & barely make enough salary to eat & buy their required “uniforms”. We all are entitled to our voice & opinion. Neal just got us speaking out loud instead of whispering.
    Sign me…..Still Have Hope!

    • MS says:

      Thank you…..people need to realize this is not a forum for complaining about a job. We are simply trying to improve our working conditions in what is already an extremely hostile environment. Many of us have attended town hall meetings, attempted to talk to senior level executives….but the issues brought up are brushed away, the topic is changed; we are not talked to, we are talked at and talked down upon. We, as direct care staff, are the ones who get blamed when things go wrong, even though many times we have made our concerns well known ahead of time. I don’t believe any of us came to this as a first option, but we’re out of ideas. We’re frustrated, we see a lack of support and respect for direct care staff, our concerns have been repeatedly ignored and minimized. We don’t have adequate staffing, yet more and more kids are brought into programs that put us well past our working ratios, many of these kids being extremely high risk and high acuity. Nobody cares that many staff have clothes, pants, etc. ripped apart monthly….but we are still forced to buy more and more replacement clothes when we already are stretched thin on money. Nobody cares when we work sick and injured to help the kids and our coworkers. We work 10+, 12+ hour days without ever being able to take a break and eat. Our concerns have been ignored for a long time, going public with these concerns is merely a way to try and gain some support to improve a working environment.

  5. Hopeful says:

    We have all seen promising leadership start at KidsPeace, giving us hope that something might change. There are a few that come to mind, but shortly after the “transformation” they left. I know there were many in the hospital who shared my hope that some of these new leaders would be able to steer this ship back on course, but alas, they jumped ship once they realized how rough the waters were and how little control they had.

    I do hope that despite some of the challenges we are currently facing, leadership does know what they are doing, and the large sums of money they were recently awarded is money well spent in keeping them at the helm. We all assume that it is corruption, but it might very well be what was needed to keep this leadership in place, as these will be the ones to help right all of the wrongs. Maybe I am naiive, but I have faith in people.

    Would any of you want to be the one to take the steering wheel right now? Do you really think a complete overhaul at a time like this, with the limited resources, would be helpful? Who would take this challenge? Can any of you think of a leader, past or present, that can drag this monster out of such a big hole?

    Lets support our leadership, encourage them to bring in a strong team, and lets all work together to get back to where we know we can be!

  6. eyes open says:

    IF one wants to speak, speak. If one wants to DO, DO. The staff at Kidspeace are not represented by nor spoken for by Mr Neal. I feel sorry that Mr Neal or anyone else would feel that a personal attack on someone or something is a solution. It is what we teach our children every day, and at times everyone minute of everyday, Hurting others individually or as a group is never the right choice. It just leads to more pain and suffering in the world and never healing or the spreading of good. We do teach ourselves and others to overcome crisis and to find a little good in everything, even if it is a very bad thing. It will be up to all the strongly committed staff who continue to dedicate their lives to serving children to find a way to overcome this negative moment created by Mr Neal. I am convinced we will overcome this too, as we have with many other negative moments in our lives both personally and at work. It is a shame that I and Kidspeace will have to now give attention, time, effort to overcome it but we will do what is needed as always. It is just one more unfortunate distraction. Those of us that are actively working everyday in making things better for the agency, ourselves, and the children and families we serve will have to commit time and energy to doing just this. To be honest that is why I read this at home and decided I would make this one expression of thoughts and feelings about it while at home. I am already trying to reduce the negative impact you are having on the positive energy that so many more of us have. I wish you could have seen it all around you before, but I guess we only see what we are looking for. MAYBE this is why we have never crossed paths or had a conversation. I wish we had as I am sure I could have helped you.
    I have and will continue to speak for myself, to stand up for what is right and to work towards positive changes in everything I do. If anyone else wants to make things better in your lives or those around you, just do it. DONT JUST TALK OR WRITE ABOUT IT, OR BLAME OTHERS FOR YOUR INACTION. Come up with a solution and put it in place, talk to the people who can help you make it happen. There are 100’s of people to every 1 of the Mr Neals that have and continue to work at Kidspeace. We all work together everyday with the children we serve across the country and try to bring a little more peace to their lives. Thank you all for not getting distracted by these things. I know some of these facts stated in the letters and court procedings are important to me and some of you as well, so do make changes in your everyday to make them better. I am proud of the past few years, the lives that we helped change for the better, for the company that we have made better, for the staffing and programs we have made better, for the steps we have made in the right direction. I am 100 percent confident we will continue to do just that, continue to get better as this is what we are good at with our kids and hopefully ourselves. I wish Mr Neal’s words could have a positive impact on the organization and the lives we serve everyday. unfortunately the cost of his words will have a far greater negative impact for us as an agency than the positives the rest of us will have to work hard to create out of it or the healing from the trauma he so wantingly or naively created. I dont know you Mr Neal so I don’t know which it is, I am sorry. I do know Kidspeace and the work we do, all of us, and I am proud of it! Take care everyone and I hope I do get to see you and know you sometime. You will know me and the people like me that are working hard everyday to make the lives around us a little bit better by just opening your eyes. We are all around you!

  7. Family Member says:

    I imagine that those of you involved in writing letters and expressing your
    views to the court and to the press have the very best intentions. I’m sure that
    you want better things for the kids of KidsPeace as well as the staff. It’s
    understandable that if you do not feel that you can approach your leadership and
    get answers or the results you want, that you would want to seek other avenues
    to accomplish your goal of being heard and affecting positive change.

    These things I understand. I would support my family member, who works for
    KidsPeace, to stand up for what he/she believes is right, to speak out and to do
    whatever possible to make a positive difference in the lives of your staff and
    kids.

    But I want to make something very clear….if you think organizing a union is the
    way to get you what you are seeking, you are completely wrong. In fact, it is
    certain that you will do the opposite.

    KidsPeace will not survive the formation of a union.

    You will lose your jobs. The company will close. That is an undeniable fact.

    The kids you want to serve will no longer have a place to come for help in your
    area.

    And let’s be honest – the places for these kids to go are dwindling by the day.
    Soon, there will be nowhere but juvenile justice placements available for the
    kids you are trying so hard to protect.

    I will not comment on whose fault this is, because a company does not get into
    this position by one person’s actions alone.

    You are a community. You will rise or fall as a community. You will share in the
    celebration, or the sorrow – whatever the case may be.
    Instead of fighting each other, why not work together?

    Do not trick yourself into believing that by doing this you are saving KidsPeace
    – you are not. Do not tell yourself that you do not share in the blame if you
    move forward with a union and tear down everything positive that was built so
    many years ago in that orphanage.

    Do not betray the legacy of those who have gone before you, those who have given
    their money over past generations, those who work there still and have for many
    years, the middle managers who get their hands dirty with you every day. They
    cannot speak up about this because of their positions. So I am telling you for
    them.

    Rise up as a community together and fix the problems you have. You have an
    opportunity as you are coming out of bankruptcy to build a KidsPeace for the
    future, one that will be everything that you would like it to be. Put your
    energy towards using that opportunity, rather than destroying this amazing
    organization.

    This is directed to all levels of KidsPeace employees – those who are accused in
    these letters, those who wrote the letters and everyone in between.

    • Andrea Zion says:

      While I agree with everything Neil has had to say I also agree that the U word is NOT appropriate. We can make the changes that need to be made on our own. It wasn’t but a few months ago that a large group of employees went to head quarters and demanded the resignation of a high level director at the hospital. This persons long term abuse and unprofessional treatment of employees could no longer be tolerated. That director was asked to resign that very day. This campaigne for change can help and work but we must stay true to the mission. Help and healing for the kids..

    • Diane M says:

      A good many folk would do well to heed this very real advice. Seriously, would do well. Please don’t ignore the obvious.

    • kpunion says:

      It is every workers right to discuss the formation of a union, and it is the majority of the workers who should make that final decision. The fearmongering threats of “will not survive a union” are not helpful. A union should be much easier to survive than any one of the many troubles KP has seen in the past. In fact it may be the only way to move forward.

      • Sarah says:

        Why doesn’t someone call OSHA or JACHO? (Is KP still accredited by JACHO?) Also, report these concerns with the kids eating expired food to childline anonymously if you fear your jobs; there are ways to speak up and protect the kids without losing your job. Call the morning call if you like as was stated earlier… But honestly it’s OSHA and JACHO and the DPW that need to know these things. Which is more important; a job or saving a child’s life?

    • It's about time says:

      You can’t make the changes that are necessary on your own, if you could, don’t you think you would have already? Why is it that in times of crisis everyone yells “we can do this together” but you haven’t helped the cause before the panic. You don’t have upper management on your side, you have upper management covering their asses and making things look good when necessary. Now it’s all hitting the fan and you all want to work together? Sad, very sad.

  8. Truthseeker says:

    I have reviewed the letter written by Neal and have also read the court documents and the numerous comments. 2 statements really got my attention and prompted this response, both are form “Diane M”
    1. Why do you suggest that employees attempt to harm the company they work for?
    2.The truth is that the stage was set for all of this first, when John Peter retired and was replaced by horrible executives. That was in 1999!

    I believe that the TRUTH is exactly why this letter was sent by Neal and that it simply asks the Board of Directors as well as the Bankruptcy Court process to actually investigate and find out the many truths that have been withheld or spun from the KP Executives, Upper Level Mgmt. and KP Media perspective all of which sadly are far from the TRUTH.
    The most telling truth for me is that if indeed “Horrible executives have been in place here at KP since 1999 then obviously something has been seriously wrong and corrupt since then and only gotten worse to the detriment of the Company itself and more importantly to the children we serve, and the direct care staff, teachers, nurses,MSS that continue to be put in unsafe situations by a management so far removed from the reality of the job that instead of fixing things they continue to get bonuses at the expense of those of us who go without and have done so for years along with that special brand of Sanctuary that includes : unsafe staff to client ratios, buildings in need of repair, lack of food for clients at times, admitting more clients that are violent and aggressive w/o being able to manage them safely. I could continue with quite a long list.

    I would be curious if someone on the board would actually “do the math” from 1999 till today. Let’s see what the totals are for the executive and upper mgmt. level in regards to pay, bonus and perks. Then let’s see how that compares to what if ANY raises/ bonus were provided to direct care and support staff company wide. Let’s also look at how many quality/valuable staff have left or were “terminated” from 1999 till now. The employees are not in any way attempting to harm the company they work for. It speaks volumes if anyone would bother to talk to any of us that those of us still here do “love our jobs and helping the kids in our care”. I have no fairy tale notion that KP will fix any of the things that they need to or treat employees with decency, respect or thanks for the jobs we continue to do but I can continue to do my job to the best of my ability with the people I can count on to help me. I believe this is something that all of us do. Perhaps Neal shined too bright a light onto what has been going on for far too long. The good thing about “the truth” is if you have nothing to hide you have nothing to worry about…no need to not fully disclose or put spin on the truth, unless you can’t.

    • It's about time says:

      Very well stated. The staff that have been here over 20 some years are dedicated and have worked around so much crap it’s mind blowing. They have gone without even a cost of living wage increase for SEVEN years and these upper management folks get bonuses….they are not even on the front lines. It’s sick and they should be ashamed. There needs to be a good exam done if all units and quality of life in each house and it needs to be done when no one is waiting for it like they do now. Instead of daily notices to the staff on what you can and can’t say to the press why not focus on the needs of your clients? Instead if spending money trying to figure out how to block this web site on all servers but your clients some food! And yes, this website has been blocked from all kp servers. When that is your goal that is proof you don’t deserve your job.

  9. Neal D. Miller says:

    KIDSPEACE POLICY “Copyright, KidsPeace Corporation, 2005″
    Title: Crisis and Media Relations Chapter: Advancement
    Policy Number: AV.CORP.B.Ol Subsection: Public Relations

    I. POLICY
    The decision to contact, grant an interview or answer questions from the media must be made by the Public Relations Department. If it is impossible to reach communications through the procedures listed below, the decision may be made by the President or the Executive Vice President for Marketing and Development.

    II. PURPOSE
    To help KidsPeace protect and strengthen its record, as well as its image, it is very important that staff be knowledgeable as to how to manage unexpected events when they occur. This includes knowing how to react PROFESSTONALLY to incoming calls from the media.

    • Staff may not know exactly why the reporter is calling.
    • Staff may not know if KidsPeace wants to be included in the kind of story the reporter is writing.
    • Staff may miss an important opportunity to make a complete difference in the reporter’s story and its slant on KidsPeace due to being unaware of all that has transpired.

    III. SCOPE
    KidsPeace Corporation and all of its subsidiaries
    Full-time and part-time regular associates, temporary associates, non-payroll personnel (e.g. agency temporaries, consultants. etc.), volunteers and auxillians

    IV. GENERAL
    Director Public Relations: KidsPeace National Headquarters 4085 Independence Drive Schnecksville, PA 18078 Telephone: (610) 799-7797 Fax: (610) 799-7599
    KidsPeace Operator: (610) 799-8000

    V. PROCEDURE
    A. Crisis and Media Relations
    1. People come first. First secure the safety of those involved.
    2. After securing the safety of those involved, immediately locate and contact your designated supervisor and/or top staff, and provide the details of the situation.
    3. After contacting your designated supervisor, call the KidsPeace Operator and have the operator get in touch with the Director of Public Relations IMMEDIATELY.
    4. Failing to adhere to this process may result in disciplinary action, up to and including termination.

    B. Handling Day-to-Day Media Calls
    1. If a reporter should contact the associate directly, under NO circumstances should the associate try to answer the reporter’s questions –even if the associate knows the answer-unless instructed to do so by the Director of Development and Public Relations or an appropriate member of the Executive Management Team.

    2. Staff are to respond to inquiries from the media by saying,
    “I’m sorry, I can’t help you, but please call our Director of Public Relations and she will
    be happy to answer your questions. The KidsPeace Operator can help you contact the
    Director of Public Relations. Call 1-800-25-PEACE.”

  10. Neal D. Miller says:

    Hello Everyone,

    I apologize for my delay in returning everyone’s messages. I wanted to give others a chance to express their thoughts. We’ve heard from clients, parents, and employees of many levels and viewpoints.

    The hardest messages have been from those who have lost their children.
    And I can think of no words whatsoever to sooth that ache.

    I have also heard personally from many people within the organization who have been appalled and upset with my actions. Believe me, I do not read these letters lightly.
    In some cases, I have not responded because I cannot know if I am responding personally or professionally. In either case, I have heard your thoughts and take them to heart.

    To the members of the press, as you know I have not as yet returned any calls. I have been contacted by KidsPeace staff by telephone and email to remind me of the media policy.

    As a KidsPeace employee I am informed I am obligated to inform press: “I’m sorry, I can’t help you, but please call our Director of Public Relations and she will be happy to answer your questions. The KidsPeace Operator can help you contact the Director of Public Relations.
    Call 1-800-25-PEACE.”
    In accordance with KP’s media policy which additionally cautions:
    “Failing to adhere to this process may result in disciplinary action, up to and including termination.”

    I will post a copy of KidsPeace policy for everyone’s convenience and to be guided by. Although copyrighted by KidsPeace, I believe this qualifies under fair use statutes.

    Having covered this subject, I am willing to exercise my freedom of speech within limits.
    I cannot and will not discuss HIPPA protected information.
    I cannot and will not divulge the people’s names who have contacted me.

    I am with great reluctance willing to risk a job I love. I cannot risk others’ jobs for them.

    For members of the press, if you are able to assure confidentiality I might suggest you personally post to kpconcerns.org and ask others for their perspectives.

    I especially strongly suggest you contact Eric Huebscher:
    Huebscher & Co.
    630 3rd Avenue -21st Floor
    New York, NY 10017
    Office – 646.584.3141
    Cell – 917.763.3891
    EFAX – 212.202.3503
    http://www.HuebscherConsulting.com
    ehuebscher@huebscherconsulting.com

    Although he has doubtless some contractual conditions regarding the press, he may be able to comment on the public filings.

    In all honesty it is not KP’s media policy that most concerns me. Actually nothing is there to prevent anyone from speaking about their experiences at KidsPeace with the exception of client privacy.

    What I do find scary is I’ve never ‘spoken to the press’ before and the thought of giving an interview makes me plenty nervous.
    This story is not my story. And I don’t want others’ messages garbled by my giving a klutzy interview.

    People write of my having ‘followers’ which makes it sound cult like. I don’t have or want ‘followers’.
    I work with and have heard from many ‘colleagues’ at every level of the company.
    I’m trying to be an advocate, and I am grateful beyond words for the many expressions of support.
    We are people frustrated beyond bounds by conditions in the hospital and residential units and management’s resolutely obtuse responses.
    Some felt speaking out was useless. Others cannot afford to risk their livelihoods.
    Many have raised the possibility of unionization. Again, this is not my decision. This would be the decision of the majority of the employees. There are many types of employee organizations and unions.
    We do know we are stronger and our voices are louder together than separately.

    Others write we are being spun or made a patsy by one or other…faction of the company, or have been listening to a few ‘bad apples and sour grapes’.
    If we are being ‘spun’ by ‘spoiled fruit’, we are being spun in a very large fruit bowl by many people at every level of the company.
    At the very least, the atmosphere at headquarters sounds pretty divided as well.

    It has also been posted we obviously have no knowledge of direct care, or our clients, and we should spend more time helping out instead of complaining. That is simply uninformed.

    Some ask why we stay if we find conditions so intolerable.
    It is because we so passionately care about what we do and our clients, and KidsPeace.
    We don’t want to leave. We want the place better.

    Finally, is this about money? This is a company where rank and file not only accepted pay cuts, but in many cases made them voluntarily larger.
    This is a company where people donate time, money, and resources above and beyond any definition of a fair day’s work.
    And this is a company where colleagues endure insufficient resources and supplies under extraordinarily difficult conditions, yet continue to give their total commitment.

    So, when we saw KidsPeace previous tax returns and leadership’s salaries we were angry.
    Forms 990s are not “vicious rumor”.
    Then we read the dismissive retort to the ombudsman you yourselves hired, then attempts to not pay, then you hire another party to regurgitate management’s version of events, we were disheartened.
    When we saw the proposed salaries and bonuses, we felt frankly betrayed.
    And the fact that it appears necessary to point that out is proof positive to us of how oblivious the leadership appears to us and contemptuous of us.

    I was informed any attempt to contact the board was to be met with immediately dismissal.
    This was by people I believe to be truthful and of stature within the company.
    So I went public to prevent our being not heard.

    I have been told I am derailing the bankruptcy, should not have washed our linen in public, bringing KidsPeace into disrepute, and this will lead to a drop in referrals, and the ultimate destruction of KidsPeace, all laid to my words.
    My objection cannot derail the bankruptcy.

    As for fear of ‘going public’ any number of news stories demonstrate most organizations eventually find themselves in more trouble when colleagues feel they work in a culture of fear and reprisal.
    Now you have to be seen to be responding and playing fair while doing so.

    As for a drop in referrals, there is far far too desperate need of pediatric placements for a few letters to dissuade.

    Some have said our words are bringing KidsPeace into disrepute and destroying it. Seriously?
    I mean, seriously now. We’ve had some tragic things happen at KidsPeace.
    Also any number of other incidents, some very recent and not involving any kids that portray the place as pretty high stress environment.
    But some emails and a petition are going collapse the entire organization?

    If calling us malcontents makes some people feel better, so be it.
    We get called all kinds of things by our kids.
    Some of it is even pretty amusing.

    Whatever I might have wrong, I accept blame.
    However, the Part VIIs and the Schedule Js do not lie.
    At least I hope not. If so, we have even bigger problems.
    Charity Navigator and Guidestar are fairly reliable.

    Rank and file took pay cuts. You took bonuses.
    We still lack for resources. You guys proposed to take more bonuses.
    Everything I’ve written, I stand by as what I believe to be the truth based on my understanding of publicly available documents.
    What I am wrong about, I shall apologize in as public a venue as any should request and rightfully so.

    I have received several private emails saying I am falsely tarring and portraying Michael Slack.
    I have received these emails from people I consider to be as equally truthful as to their opinions and impressions as the colleagues whose concerns I am raising.
    For the formal record, if I have falsely represented Michael Slack I do sincerely apologize now and at any time in the future to you/him personally, to his entire family, to his KidsPeace staff, to his professional peers, and to anyone else he should desire. I will repeat this apology in the presence of any party, in any venue, and by media he shall desire.

    People in direct care have been screaming for support and you all know it.
    And as far ambushing anyone, some of these documents and complaints have been circulating for many months and repeated on a near daily basis.
    Your own ‘practice town hall meeting’ with only managers showed the kind of frustration that has built up.
    You guys simply would not respond.
    So I rang the loudest bells I could find.
    And now we have your attention.

    I went public through desperation and not maliciousness.
    I went public alone so as not to risk anyone else’s job.
    To those who feel I was wrong, I accept your opinion.
    To any I have wronged, I apologize.

    For better or worse, now everyone knows there are issues that can no longer be ignored.

    I cannot close without saying thank you to the people who spend time from their keeping up communications.

    Regards as always,
    neal

  11. MS says:

    We, as Kidspeace employees, have and will continue to spend countless hours trying to make a difference in the kids’ lives…but we need support. None of us in direct care work there for the money, but for many of us with families it’s difficult to thrive with no pay increases when many of us spend our own money for the kids because our requests for even basic things for the kids are shot down…things like shoes, clothes, hygiene supplies, even things like cups and paper plates so the kids can eat. During DPW inspections, the houses used for inspection were given every ounce of attention needed to be ready-by maintenance, upper management, etc-but since then I have not seen 1 upper management level employee step foot in a residential house. This is not about complaints about a job, this is because the lack of support for direct care workers (who have and will always be the backbone of Kidspeace) has made this an environment where it is impossible to do ones own job. Please, unless you work in direct care at kidspeace, do not judge those of us who are bringing attention to issues that are affecting how we care for the kids who need the help.

    • kpunion says:

      Democracy is one of the values that we attempt to teach and live by working at kids peace. It is a part of our “sanctuary” training. It is generally described in such a way that is not actually democratic we are told that “someone still needs to be in charge” and that sounds more like a patronizing monarchy which tries to look like democracy. I believe we as direct care staff should push for real democracy on the job. That means organizing and having a say in how things are done especially when they have an immediate impact on our day to day working lives. It is time that we unionize at KidsPeace and put control into the hands of people who are working directly with clients daily. We can avoid the mistakes and controversy of big political unions if we operate independently and democratically. I do believe that the concerns addressed in this open letter and most of the concerns I have had in my time working with the organization can be addressed more effectively with real democracy. I also think it is important to strengthen the foundation of KP (which is the direct care staff) a solid foundation is the only thing that will get us through if hard times come. As it stands now KP “associates” have no chance to discuss these ideas or interact with one another. I hope this website will help us connect and discuss how we can approach the coming changes and come out stronger.

  12. Nurse says:

    I normally do not partake in this type of forum; however, there are a few points that I need to convey. As a former, KidsPeace nursing professional and current psychiatric mental health nurse, I do feel an obligation to address a concern about the use of client names and references to specific clients. Out of respect for the child, family and loved ones, and the employees who gave and continue to give their all, PLEASE do not continue to toss the child’s name around to make or prove a point. A death is very traumatizing not only for the family but other clients and employees who were involved in providing care. Using even first names or references is irresponsible and reprehensible!

    To Sarah- I applaud the strides you have made. I am always so glad to hear of past client success stories. I wanted you and everyone that reads these postings to know there are still many, many excellent, caring direct care employees at KidsPeace. I cannot speak to the current working conditions other than second hand information but I keep in touch with many current employees. These employees remain dedicated despite the repressed atmosphere.

    Although I may not agree with some of the tactics being employed, such as personal attacks, I am glad some of these concerns can no longer be silenced. I only hope and pray something positive with result from all of this. I cherish the memories of the good times and good people at KidsPeace, when it was like a family (pre-2007).

  13. Previous Employee says:

    Thank you, Neil, for having the courage to say what so many of us were afraid to say for so long. I was one of the associates who spoke my mind…the first time I received a significant pay cut. But, rather than learn my lesson, I continued to speak my mind…the 2nd time I was told I was receiving yet another significant pay cut and a demotion, so I quit. I knew it was a mistake to try to convince upper management that they were heading in the wrong direction-that a company that specializes in mental health issues for children needs to also understand the pain their decisions inflict on the staff-but, I believed then, and still do, that I can not live with myself if I do not speak up when I see something wrong or immoral or unethical. I didn’t want to leave KP because I loved the both work I did for the kids, and the immediate staff with whom I worked, but, I truly had no choice…I couldn’t afford to continue to backtrack financially! I left 2 yrs ago after being employed over 16 yrs. Oh, and I know that both incidents were a direct result of my interactions with VP’s…not my professional abilities.

  14. Krystal says:

    Diane,

    To answer your first question, I left KidsPeace two years ago now. I was an employee for a total of 6 years. I am well aware of the difference between the hospital/residential as I have worked both; might I add in several different capacities as well. When I resigned, I resigned from the hospital. I did not as you stated in your response to Sarah complain about “hospital conditions using an example from another program”. The conditions I spoke of…only a few might I add, are undeniably across the board ma’am. So please refrain from stating that I have said something when in fact I have not.

    With regards to the second question you raise about who supervises and trains the staff in the hospital? My answer is simple…its the nurse supervisor who supervises the staff. As for training, I can’t attest to that as I have never had training from any of my nursing supervisors. In fact, shortly prior to my resignation I was approached by my nursing supervisor who was backed by the D.O.N. at the time to request that I take on a role of being “lead staff” (what was once considered senior child care counselor) in order to train and guide new staff on our unit. It was made very clear to me at the time of requisition that I wouldn’t get a “title” or a pay increase for my troubles. To which I did not ask for or expect. I simply did it to help out my supervisor, the new staff, and quite frankly myeslf.

    In my experience at the hospital it was NOT EVER my nursing supervisor who was negative or complaining. It was quite the contrary. They were the very people who were hearing the complaints from their staff and trying to put out those fires. My nurse supervisors were as positive a leader as you or anyone could expect them to be given the constant unrest of the staff; due to mismanagement by administration, unsafe working conditions, and living environment for the children.

    I don’t understand how you comprehend what Neal has said as him complaining about his salary. In fact, my comprehension was quite opposite.He is in fact being a voice for those who cannot “afford” to. While the nurses are paid better than staff (and rightfully so) they could be paid more elsewhere. I do not personally know any nurse i worked with that was a KP for the money. Just as the tenured staff, who you discredit, that so garciously devoted their time and spent their own money (yes, that is a true statement…lets not talk about sending staff on a transport to pittsburgh with a gas card that was declined because of unpaid bills…thats just corrupt) to KP because they thought they would become wealthy.

    Now, speaking of complaints, problem solving, guidance and support. I think your ideals of problem solving and providing guidance/support is an impeccable idea! Not only should it come from nurse supervisors but also upper management. This is what I like to call LEADING BY EXAMPLE! Upper management had ZERO interest in applying any of those things. Only thing they did do was pretend to care what staff had to say just to hush the noise. For example, hiring am outside company to come interview selected staff, hand picked by key leadership to pick our brains and form an analysis. What for? The answer…NOTHING with the exception of wasting time and money. Let me just give you my rebuttal for whatever assinine excuse you will give for that rediculousness. Rather then waste more money Mr. Iseman or Susan or hell perhaps yourself could’ve conducted those interviews. And well the only thing I was ever aware that Mr. Iseman did was take company paid vacations and upon his return send out emails to staff advising them of his travels so he had plenty of time. P.S. no one cares about those emails or where you have been or where your going Mr. Iseman…just saying. Oh and Susan, yeah i have heard her name several times during my tenure…attached to all the “stupid” that came down from administration. Otherwise I wouldnt know her to see her. It is my understanding that I didnt miss anything either. Additionally, she (not acting alone of course) drove so many GREAT leadership out of KP. My point is this, if only for the purpose of empty promises at least it could’ve been personalized.

    You mention “These same people have remained working at KidsPeace and complaining all the while”. You all can be happy and should be happy that folks stuck around to complain. Why havent you asked why so many are complaining? What is the common denominator?

    I will agree that this is only one side of the story. Regardless if it comes from past or present, happy or disgruntled employees it can not and should not be ignored. As well as being claimed by yourself as being inaccurate. Since when Diane are ones feelings disregarded? (You should really take Sarahs advice and think before you speak).

    I am fairly certain that KP employees would agree that if the business is not run responsibly it would go out of business. In fact it is my understanding that is everyones concern…is it not?

    With regards to your claim that similar better companies dont exist and that past employees who are chimming in but no one is talking about better experience elsewhere. You are sadly mistaken. First and foremost many past employees have moved on to better companies and are very happy. Perhaps they are not commenting for the very reason they left in the first place….they are tired of the “bs” and they have no desire to be a part of the KP mess anymore.

    Lastly, I WISH YOU, WILL, SUSAN, etc… WOULD TAKE THE TIME TO TALK TO THE KIDS. I PROMISE THAT ALMOST ALL WILL HAVE THE SAME COMPLAINTS AS THE “DISGRUNTLED” STAFF….AND I BET THEIR FEELINGS WOULD BE DISCOUNTED TOO!

    P.S. just a side note, you sound a little mad and rather than acting like the children you should try to have a little more self control when using your words. Just sayin! Have a lovely evening and a good day at work tomorrow! ;-)

  15. Joanna says:

    I would like everyone to notice that since Diane started arguing with an ex client who considers KP her home. Where she found peace and love and is now a functioning member of society. All posts have stopped. This is probably “Diane’s” intention. Put yourself in Sarah’s shoes. No parents to go to. Just this place that she was finally able to feel safe. Enough. Diane and Janie…continue on your own. Muuahhha.

    • Diane M says:

      Seems you don’t care for a different perspective. Would an ex client be aware of all the things that go on in how a program is run? No A receiver of the services yes, not all that entered into it. So pleased she was able to thrive in the environment.
      Maybe the posts stopped because this is childish and silly? Lord only knows what “muuahhha” has to do with any of this?

      It’s not an argument unless you make it one. Answer reasonable questions with answers and it is a discussion, not an argument.

  16. Janie says:

    Sarah, how can you say this isn’t about blame…. Neal outright named and blamed 3 executives! I

  17. Sarah says:

    Diane, Normally when one reacts with such strong emotions over a situation it is because it triggers something else in them. In this case, perhaps guilt? People are allowed to complain and vent, that is why we live in America. While I applaud Neal’s comments and professional attitude to stand up and advocate for what’s right, I also support your right to dispute these comments– because we live in America. Your nastiness and attacking demeanor in some of your comments back to me is completely inappropriate, and the very things that people like Neal are trying to stop. I am a former KidsPeace client, AND a professional in the field, yes with two degrees, but I am not the be all end all here. Many others have spoken out, including some former employees as well. This is not about other agencies besides KidsPeace, the focus is on KidsPeace. This is not about blame, it is about making the right decisions for our children/clients and the staff that treat them. The implication that only credentialed staff takes an “oath” is scary on so many levels to me–especially that you would say that. We all should be good, moral people in this world, and taking the job to care for someone else’s children is a profession. You need to seriously assess your comments and whether they are appropriate or not. Again, you have the right to post them, but think of your own karma. I am a former KP client who made it somewhere in this world, because KP was different years ago. Your harshness and mean replies are bordering on the Axis II spectrum and seriously need to be assessed. It is concerning that people such as yourself are in positions of leadership. Whatever happened to ethics????

    • Diane M says:

      Sarah, Is there any particular reason you would not respond to the multiple questions I posed? You do not respond to one single question with an answer of substance. Your speculation and inference is also very distressing and to throw a diagnosis out as an insult…? That’s embarrassing for you and unethical.

      You know not of what you speak as it relates to this letter and the criticism of mostly ex-employees.. You are formulating your opinion on second-hand information. That’s really just a form of gossip. There are still many current patients at Kidspeace receiving good care. Hopefully they will be successful in their futures too. Please though, do be careful with the psychiatric labels.

  18. Janie says:

    Diane, thank you for saying what needs to be said! I for one can hold my head high and say I’m proud to be a KidsPeace associate and I stay because I believe in the mission and the children we serve…..if I was only in it for the money I would have left long ago! While Neal and his followers think that sharing this letter with national media was a great idea in reality it has done more damage than anyone can imagine. When customers stop referring we will all be out if jobs and the clients won’t have a place to go. You have personally attacked and tried to lay blame on 3 individuals just remember KARMA!

    • Diane M says:

      Like I said, it’s immature to spite your nose for your face and bite the hand that feeds you (and your family). Whether human service staff want to admit it, or not, if the business is not run responsibly then it goes out of business. How many children are then served? How many of Kidspeace’s ‘competitors’ have already gone out of business? Which ones have not? Why? Do these complainers know the answers to those questions? Why have these complainers not resigned and found similar employment at better companies? Because they don’t exist. Has anyone noticed of all the past employees chiming in here, not one talks about a better experience somewhere else. All you would need to do is talk to any of the current patients and ask them about other places they have been. Almost all will tell you all the others were/are worse.

      • KidsPEACE says:

        Diane/Janie-
        Perhaps you are missing the point here somewhat. Many of us who continue to work at KidsPeace ARE proud employees simply because of what we do. We love these kids and the direct staff that we get to call our ‘coworkers’, however it has become increasingly more difficult and unsafe to manage these kids with the ones we have begun to take into our care. We don’t want to leave and shouldn’t because it is the easy thing to do. We’re trying to help make things better and making an attempt to be heard since no one seemed to want to listen before. But everyone is listening now aren’t they?? I’m the one who started this whole thing in the first place and it’s not necessary to believe that we are demanding more money or anything of the sort. Many of us could give a rats ass because it just goes to taxes anyway. These kids deserve more than what we are currently able to give them due to ridiculous conditions. What is so wrong with wanting support from the vary people that run this company?

  19. Sarah says:

    Diane, you imply I mean a formal oath. I simply mean a moral based promise as human services professionals. It saddens me greatly as to what KidsPeace has become. That’s all I can say. YOU are a part of that sadness. Defend the children not the politics.

    • Diane M says:

      You don’t know me, you misunderstand, and you respond only to clarify an informal oath. Then you continue to support this complaint. My point is these letters and comments are only part of the story and not wholly accurate. My point is these comments do more harm than good. These same people have remained, working at Kidspeace and complaining all the while. Do you think they are good examples for the new and inexperienced staff they complain about? Are they talking about solutions? Are you aware that if any of these negative comments are coming from nurses in the hospital that they are in positions of leadership and supervision. How would your work be if your “supervisor” was so negative? Kidspeace has become what it is for many reasons. This information is just part of that story. And again, it is not accurate. You have two graduate degrees. You should be able to determine that the attachment that is the ombudsman’s report is mostly quotes from disgruntled employees. Does that make it factual? No.
      The truth is that the stage was set for all of this first, when John Peter retired and was replaced by horrible executives. That was in 1999! Chloe’s death was in 2002. I don’t think you know what you are writing about.
      And, if you think you can separate the care of the children from the politics then you have very little understanding of how Harrisburg and the department of public welfare has also added to Kidspeace’s difficulties, for the staff and for the company’s finances. It is really wrong when the staff, who are supposed to be diligently helping the children are instead acting like them.

  20. Sarah says:

    Diane- The problem is that people Auch as yourself settle for “status quo” services, or less than. As professionals we take an oath to provide Best Practice services. The fact that you can state in such a cavalier manner that KP is no different than other places in the field is incredibly concerning. Status quo is never okay, and from the sounds of it Status quo would be a fantasy right now. KP used to be something special. I hold the staff in my hearts; not the drama that the higher ups created. KP is not a used car dealership, it is an agency for kids in crisis, or overcoming crisis. As Professionals we take an oath to “do no harm” there is no clause to that that states “unless we lose money.” Ethically speaking this situation makes me sick to my stomach. KidsPeace never used to be as it is now. Perhaps that is something that you should think about before stating that KP is No different than other hospitals and residentials. The problem is that it needs to be. If status quo is okay why were so many raises for higher ups okay? Weren’t you happy with a status quo lifestyle? KidsPeace did use to be different. It is people like you that made it this heartless car dealership it has become. Children may run; at times faster than a car, but what are they running from? Your lack of dignity and respect, lack of quality treatment? Something needs to change. I wouldn’t be where I am today without KidsPeace years ago; however if I was an adolescent now; I think I would be another Chloe, and I think there would be a lot of “Chloe’s” Does that reference mean anything to you? I thank God every day for my PAST experience at KidsPeace, and now that I am not a helpless child at your willful control. I will now pray that you will recognize the errors of your way. Children need to be saved. The way things are going, you are asking for more “Chloe’s”

    • Diane M says:

      That response is horrible and irresponsible too! A tragic event from 12 years ago is your reference? How does that even make sense? That was a very different Kidspeace wasn’t it? (Or do you even know?) And just like Krystal you are complaining about hospital conditions and using an example from another program? So, since you just want to complain, who was at fault in 2002? The leaders mentioned weren’t even in their positions. Get your times straight. Financially some of the best times and staff turnover was low. I believe there was supervision on hospital units too!
      And, who takes this “oath”? Only credentialed staff. Who are you suggesting is “doing harm”?
      Status quo is not okay, never said that. The point was human services is a thankless occupation. People who want big paychecks and pats on the back need not apply. Individual workers can make a difference and more of one when they stop complaining and try to figure out solutions. The problem with this original letter is that it only does harm. How does that help?

  21. C says:

    Former Nursing staff…..Neal, so happy you stepped forward. The only good thing about KP is the dedication of many staff and the lower level supervisors…everything else has been run into the ground. I sure hope they fixed the hospital roof before they gave themselves raises! I hope there is a positive outcome to your letter…the children served and staff deserve so much better.

    • Former nurse says:

      I left KidsPeace after 6 plus years because I could no longer morally or ethically work there and was horrified by things that happened there. I would NEVER allow a friend or family member go there as an inpatient. It wasn’t always that way, but unfortunately is now and I realized it would continue to get worse as long as the current administration was running things.

  22. Diane M says:

    There is something very immature about someone who has chosen a profession and then complains about it. Is there really any difference between kidspeace hospital and others like it in the same field? Does the author of this letter have specific psychiatric nurse training as a specialty?
    Do you even know the history of the organization that you work for? Is not your current leadership actually digging out of the mess of the preceding administration? Why would you oppose bankruptcy – which will continue to allow you to earn a living working for the organization you still work for despite all of your complaints? Is not bankruptcy the only thing that kidspeace can do to stay in operation? Kidspeace can not afford $140 million in retirement benefits. That’s the result of poor fiscal management that preceded the executives you assail AND a result of the recession that has effected work place environments throughout the country. If you hate your employer so much, go find a better job. And, chances are you spend much work time complaining with your coworkers. Get to work and make your work environment better and more rewarding.

    • Krystal says:

      Diane,

      Psych nurse training is not needed in order to recognize corporate greed and corruption.

      If KidsPeace is in such dire straits as to where the living conditions are less than desirable (such as leaking roof), the fact that supplies needed for the children are nill, there is never enough food to feed the children, and they cant afford to turn the heat on in the cold months to keep the children warm then perhaps KP should not be in operation. And you know, as well as many others, that such things are hidden when it comes time for inspection. Otherwise, they may not be in operation.

      One thing i can agree with you on is that the recession has effected the entire country. However, and despite the fact that current employees are dispensible and potential employees a dime a dozen; does not mean they should be undervalued the way that KP undervalues them. If that is how all companies treated their employees how could they expect to retain the most desirable or expect anyone to come do quality work for them?

      With all due respect Diane…give credit where credit is due. The current employees are the backbone of KP. They are the reason KP can still do what they do. It is your messege ma’am that lacks maturity. Due to the feeling that is perceived…that is that the proverbial “a$$ kissing” implied is the only way to get to the top.

      • Diane M says:

        Krystal, when did you leave? Did you work in the hospital or residential? They were and are very different. That is one concern with all of these responses supporting a very negative letter, from a nurse. If you worked in the hospital, who supervises and trains the staff? Nurses like Neal. That was why the question of his educational background. In the hospital then, it’s the nurses who have a greater responsibility.
        You are correct, the frontline employees do the hard work and they need guidance and support.
        Why so many nurses complaining here? They are some of the highest paid employees.

      • Krystal says:

        Diane,

        To answer your first question, I left KidsPeace two years ago now. I was an employee for a total of 6 years. I am well aware of the difference between the hospital/residential as I have worked both; might I add in several different capacities as well. When I resigned, I resigned from the hospital. I did not as you stated in your response to Sarah complain about “hospital conditions using an example from another program”. The conditions I spoke of…only a few might I add, are undeniably across the board ma’am. So please refrain from stating that I have said something when in fact I have not.

        With regards to the second question you raise about who supervises and trains the staff in the hospital? My answer is simple…its the nurse supervisor who supervises the staff. As for training, I can’t attest to that as I have never had training from any of my nursing supervisors. In fact, shortly prior to my resignation I was approached by my nursing supervisor who was backed by the D.O.N. at the time to request that I take on a role of being “lead staff” (what was once considered senior child care counselor) in order to train and guide new staff on our unit. It was made very clear to me at the time of requisition that I wouldn’t get a “title” or a pay increase for my troubles. To which I did not ask for or expect. I simply did it to help out my supervisor, the new staff, and quite frankly myeslf.

        In my experience at the hospital it was NOT EVER my nursing supervisor who was negative or complaining. It was quite the contrary. They were the very people who were hearing the complaints from their staff and trying to put out those fires. My nurse supervisors were as positive a leader as you or anyone could expect them to be given the constant unrest of the staff; due to mismanagement by administration, unsafe working conditions, and living environment for the children.

        I don’t understand how you comprehend what Neal has said as him complaining about his salary. In fact, my comprehension was quite opposite.He is in fact being a voice for those who cannot “afford” to. While the nurses are paid better than staff (and rightfully so) they could be paid more elsewhere. I do not personally know any nurse i worked with that was a KP for the money. Just as the tenured staff, who you discredit, that so garciously devoted their time and spent their own money (yes, that is a true statement…lets not talk about sending staff on a transport to pittsburgh with a gas card that was declined because of unpaid bills…thats just corrupt) to KP because they thought they would become wealthy.

        Now, speaking of complaints, problem solving, guidance and support. I think your ideals of problem solving and providing guidance/support is an impeccable idea! Not only should it come from nurse supervisors but also upper management. This is what I like to call LEADING BY EXAMPLE! Upper management had ZERO interest in applying any of those things. Only thing they did do was pretend to care what staff had to say just to hush the noise. For example, hiring am outside company to come interview selected staff, hand picked by key leadership to pick our brains and form an analysis. What for? The answer…NOTHING with the exception of wasting time and money. Let me just give you my rebuttal for whatever assinine excuse you will give for that rediculousness. Rather then waste more money Mr. Iseman or Susan or hell perhaps yourself could’ve conducted those interviews. And well the only thing I was ever aware that Mr. Iseman did was take company paid vacations and upon his return send out emails to staff advising them of his travels so he had plenty of time. P.S. no one cares about those emails or where you have been or where your going Mr. Iseman…just saying. Oh and Susan, yeah i have heard her name several times during my tenure…attached to all the “stupid” that came down from administration. Otherwise I wouldnt know her to see her. It is my understanding that I didnt miss anything either. Additionally, she (not acting alone of course) drove so many GREAT leadership out of KP. My point is this, if only for the purpose of empty promises at least it could’ve been personalized.

        You mention “These same people have remained working at KidsPeace and complaining all the while”. You all can be happy and should be happy that folks stuck around to complain. Why havent you asked why so many are complaining? What is the common denominator?

        I will agree that this is only one side of the story. Regardless if it comes from past or present, happy or disgruntled employees it can not and should not be ignored. As well as being claimed by yourself as being inaccurate. Since when Diane are ones feelings disregarded? (You should really take Sarahs advice and think before you speak).

        I am fairly certain that KP employees would agree that if the business is not run responsibly it would go out of business. In fact it is my understanding that is everyones concern…is it not?

        With regards to your claim that similar better companies dont exist and that past employees who are chimming in but no one is talking about better experience elsewhere. You are sadly mistaken. First and foremost many past employees have moved on to better companies and are very happy. Perhaps they are not commenting for the very reason they left in the first place….they are tired of the “bs” and they have no desire to be a part of the KP mess anymore.

        Lastly, I WISH YOU, WILL, SUSAN, etc… WOULD TAKE THE TIME TO TALK TO THE KIDS. I PROMISE THAT ALMOST ALL WILL HAVE THE SAME COMPLAINTS AS THE “DISGRUNTLED” STAFF….AND I BET THEIR FEELINGS WOULD BE DISCOUNTED TOO!

        P.S. just a side note, you sound a little mad and rather than acting like the children you should try to have a little more self control when using your words. Just sayin! Have a lovely evening and a good day at work tomorrow! ;-)

    • Krystal says:

      Diane,

      To answer your first question, I left KidsPeace two years ago now. I was an employee for a total of 6 years. I am well aware of the difference between the hospital/residential as I have worked both; might I add in several different capacities as well. When I resigned, I resigned from the hospital. I did not as you stated in your response to Sarah complain about “hospital conditions using an example from another program”. The conditions I spoke of…only a few might I add, are undeniably across the board ma’am. So please refrain from stating that I have said something when in fact I have not.

      With regards to the second question you raise about who supervises and trains the staff in the hospital? My answer is simple…its the nurse supervisor who supervises the staff. As for training, I can’t attest to that as I have never had training from any of my nursing supervisors. In fact, shortly prior to my resignation I was approached by my nursing supervisor who was backed by the D.O.N. at the time to request that I take on a role of being “lead staff” (what was once considered senior child care counselor) in order to train and guide new staff on our unit. It was made very clear to me at the time of requisition that I wouldn’t get a “title” or a pay increase for my troubles. To which I did not ask for or expect. I simply did it to help out my supervisor, the new staff, and quite frankly myeslf.

      In my experience at the hospital it was NOT EVER my nursing supervisor who was negative or complaining. It was quite the contrary. They were the very people who were hearing the complaints from their staff and trying to put out those fires. My nurse supervisors were as positive a leader as you or anyone could expect them to be given the constant unrest of the staff; due to mismanagement by administration, unsafe working conditions, and living environment for the children.

      I don’t understand how you comprehend what Neal has said as him complaining about his salary. In fact, my comprehension was quite opposite.He is in fact being a voice for those who cannot “afford” to. While the nurses are paid better than staff (and rightfully so) they could be paid more elsewhere. I do not personally know any nurse i worked with that was a KP for the money. Just as the tenured staff, who you discredit, that so garciously devoted their time and spent their own money (yes, that is a true statement…lets not talk about sending staff on a transport to pittsburgh with a gas card that was declined because of unpaid bills…thats just corrupt) to KP because they thought they would become wealthy.

      Now, speaking of complaints, problem solving, guidance and support. I think your ideals of problem solving and providing guidance/support is an impeccable idea! Not only should it come from nurse supervisors but also upper management. This is what I like to call LEADING BY EXAMPLE! Upper management had ZERO interest in applying any of those things. Only thing they did do was pretend to care what staff had to say just to hush the noise. For example, hiring am outside company to come interview selected staff, hand picked by key leadership to pick our brains and form an analysis. What for? The answer…NOTHING with the exception of wasting time and money. Let me just give you my rebuttal for whatever assinine excuse you will give for that rediculousness. Rather then waste more money Mr. Iseman or Susan or hell perhaps yourself could’ve conducted those interviews. And well the only thing I was ever aware that Mr. Iseman did was take company paid vacations and upon his return send out emails to staff advising them of his travels so he had plenty of time. P.S. no one cares about those emails or where you have been or where your going Mr. Iseman…just saying. Oh and Susan, yeah i have heard her name several times during my tenure…attached to all the “stupid” that came down from administration. Otherwise I wouldnt know her to see her. It is my understanding that I didnt miss anything either. Additionally, she (not acting alone of course) drove so many GREAT leadership out of KP. My point is this, if only for the purpose of empty promises at least it could’ve been personalized.

      You mention “These same people have remained working at KidsPeace and complaining all the while”. You all can be happy and should be happy that folks stuck around to complain. Why havent you asked why so many are complaining? What is the common denominator?

      I will agree that this is only one side of the story. Regardless if it comes from past or present, happy or disgruntled employees it can not and should not be ignored. As well as being claimed by yourself as being inaccurate. Since when Diane are ones feelings disregarded? (You should really take Sarahs advice and think before you speak).

      I am fairly certain that KP employees would agree that if the business is not run responsibly it would go out of business. In fact it is my understanding that is everyones concern…is it not?

      With regards to your claim that similar better companies dont exist and that past employees who are chimming in but no one is talking about better experience elsewhere. You are sadly mistaken. First and foremost many past employees have moved on to better companies and are very happy. Perhaps they are not commenting for the very reason they left in the first place….they are tired of the “bs” and they have no desire to be a part of the KP mess anymore.

      Lastly, I WISH YOU, WILL, SUSAN, etc… WOULD TAKE THE TIME TO TALK TO THE KIDS. I PROMISE THAT ALMOST ALL WILL HAVE THE SAME COMPLAINTS AS THE “DISGRUNTLED” STAFF….AND I BET THEIR FEELINGS WOULD BE DISCOUNTED TOO!

      P.S. just a side note, you sound a little mad and rather than acting like the children you should try to have a little more self control when using your words. Just sayin! Have a lovely evening and a good day at work tomorrow! ;-)

      • Diane M says:

        “I am fairly certain that KP employees would agree that if the business is not run responsibly it would go out of business. In fact it is my understanding that is everyones concern…is it not?”

        There’s nothing responsible about your participation in this…

      • Krystal says:

        Diane,

        Um…. did you not just correct someone on the appropriate way to respond? Did you not just tell someone how to act but yet you turn around and contradict yourself. SMH….this is another perfect example of who should NOT be in a position of any kind of importance. And really, thats all you got? What, no valid opinion or answers to my questions? Lets make it a conversation. And who are you to say i dont have a right? I havent become anything close to as disrespectful to you as you have been in your responses. And its sad that someone of your maturity cant handle themselves as such. I mean im no doctor but maybe anger management is some help you should seek. Because clearly you are so angered that you cant respond sensibly.

  23. kp employee says:

    Dittto to all!!! Priorities!! Much more important to get new signage at headquarters and change the name of a stupid building than get the kids some new clothes! Or food that’s not expired and from a food bank! Make sure top execs of a non profit have a company car, too.

  24. Austin Cramer says:

    As a recently former employee, I could not agree more with everything you write and the responses of others. At the time of my employment, I scheduled a meeting with Will to discuss everything going on within the organization and the attempt at tyranny of the management. Most of the house I worked on was taken advantage of and pressured to act in a certain way to keep their jobs as long as they could. Naturally, Will told me everything I wanted to hear to my face, but once the meeting was over, he had no interest or time to respond to any of my emails or meet with me again. As an employee, I did what I felt was best for the children and tried to give them an opportunity to enjoy what was left of their childhood and my actions were frowned upon because I would not listen to management that only cared about themselves. I eventually quit over this as well as most of the people on my house. I feel bad for the children and the employees who have spent most of their careers there and can not afford to start a new career so they have to suffer from mismanagement. IT is such a shame when something great can be ruined by a few greedy people who are supposed to be role models and leaders. The politics of the company push the employees who care out while promoting those that will sweep things under the rug. I hope one day that KidsPeace can go back to being a civil company and not the dysfunctional company it is today. I am willing to help in any way I can.

  25. Chris says:

    I worked at KP for 5 years in the mid 90’s and as my first employer I am truly saddened to see what has happened over the years. I have been in the mental health field now for 20 years and can’t believe the board who allow these abominations to happen.

  26. Macy says:

    I want to personally thank Neal for stepping up and becoming the voice for all Kp staff who go unrecognized.. mistreated ..overworked & severely underpaid!! However at the core of it all are the KIDS who need us! The KIDS are the reason we come to work day in and day out because their well being is our priority!!! I have not stayed at Kp for the last 15 years because of the wealth it has brought me…. I stay because of the KIDS!!! But when we have no snacks, no bare necessities like hygiene products, no ability to purchase clothing for those who need it so desperately, provide Gifts during the holidays for those KIDS who have no family but the staff at KP then something is tragically wrong!!!
    A change is coming my friends have no doubt about that! My hope is once the smoke clears we can get back to what matters the most to all of us… The KIDS! <3

  27. It's about time! says:

    It’s about time the rug is pulled off the dirt that they keep trying to hide. My spouse is and has been employed here over 15 years, I won’t say the exact number in case they try to figure out who they are and take action against them. The past 7 years there has been no pay increase whatsoever, not even cost of living…this staff is on the front lines and they can’t even receive a cost of living increase. One of these 7 years we were asked to take a pay reduction, 4 of these 7 years we were hit with outrageously high increases in health care costs. The staff turnaround is crazy, when a normal person gets in there they leave after a few weeks because they see how poorly they are regarded. At KP it’s about the cover you show to the outsiders and not the core people who work their ass off because they do care about their clients and they do that even with the crap they are fed by the higher ups. These staff are not stupid, they are trapped, they need their jobs, they have been here so long that it doesn’t make sense to look elsewhere. I have said for the past ten years that if KP needs anything it’s union representation. I have always been against the “union” thought, I think most times they do more harm than good, but this place needs someone to speak on behalf of the employees and to look out for their best interest because it’s been very obvious that for the past 10 years the only interest KP has is the amount of $$$$ in their pockets.

  28. Nurse says:

    Thank you for being the voice of the unappreciated, undervalued employee. KidsPeace has the potential to do some truly great works, but the priorities of current leadership (the lining their pockets being foremost) don’t even closely place the healing of children at the top. Employees were willing relinquish a portion of their salaries to keep the company alive, because we believe in our mission and care about the welfare and future of the kids we serve, yet we come to find years later that these monies, that were withheld to save our company, found their way into the pockets of top executives in the form of large bonuses. How can this happen when we have no supplies, equipment is non-functional, and units are staffed with ratios that are unsafe!? I am disgusted by the greed. I want the company to have a fresh start, one where the children are the focus; where experienced, educated, hard-working staff are valued; where the culture is one of teamwork and open communication, not of oppression, fear, and greed.

  29. Me says:

    I truly appreciate your effort Neal! I have worked there just shy of 10 years and l loved what I did and the people I worked with but I was recently asked to resign because I was tired of being held accountable for HR’s lack in handling our files and had to miss days of work- unpaid- because they lost some of my paperwork. When I expressed my anger and frustration over it outside of work I came back to work and was told my campus leader could either discipline me or terminate me like HR wanted and my leader being the political pansy he is agreed with HR. Kidspeace used to be the place you felt protected and valued as an employee but over the past 3 years or so we feel unnecessary and undervalued. It is no longer enjoyable to come to work being afraid that anything you say or do that is not agreeable to the “office” people will be hurled back at you ten fold. Something needs to give and change and hopefully this will start it!

  30. jane doe says:

    I am a current employee and must say I was deeply disturbed when I read the proposed raises for will I, susan, slack, and horan. We the employees, who work on the frontlines, have not had even a 1% cost of living raise in over 7 years!! More and more is taken away….pensions, retirement, the ability to call out sick when u are infectious, etc…..and these fools, our leaders…..feel the response to bankruptcy is to give themselves thousands and thousands and thousands of dollars. I will say this…..what makes kp great is the inspirational staff. The ones actually doing the work. Thank God, most of them are nothing like our leadership. Had they capped their own salaries and not frivolously spent money on dumb stuff perhaps we may not have had a bankruptcy…..ask an informed source about the dollars spent on recruiting….or how about that disco event that never happened…. Lol, I laugh when they tell us to refer our friends. Why would anyone want to work at kp? they don’t take care of employees…..at all.

  31. Kristen says:

    Neil you can post my letter just please block out all signatures as it appears in the court docs!

    • L says:

      I would really like to read your letter. Where is it located in the court documents? I can confidently say that these same concerns are alive and well with KPNE staff as well.

  32. Sarah says:

    As a former KP client who now has two masters degrees (public administration and counseling psychology) and is pursuing licensure, please know Neal that KP wasn’t always like this, but I actually remember one of the people you listed, a former nurse I believe; and her anti- trauma sensitive attitude. I have since gone on to publish my memoir and do public speaking. I am saddened by what happened to KidsPeace… It appears all the good people have left. Kids never forget the little things; such as being judged or misguided to do something immoral. My loyalties are to the former KP staff who truly brought the peace to the kids, and did not re-traumatized them. It’s ironic the way things turn out. I applaud your courage Neal for speaking out under such difficult circumstances. You are one of the few angels that children so desperately need. Thank you for speaking out to protect children that need it and support staff that are likely suffering from vicarious traumatization. Your courage and endurance of dignity for children speak volumes. I applaud your efforts.

  33. Kathy says:

    Good for you for leading the way and standing up for yourself and your colleagues!!! Stuff like this happens in the workplace a lot more than people are willing to admit. It’s even worse when it is a place involving children. I’m sure you will have lots of support!!!

  34. Past employee says:

    Well said my friend. I watched for 7 years as that place changed dramatically under the leadership. I watched numerous friends and aquaintences suffer under the “rule” of these current hungry “dictators”. As a supervisor of a house I had to accept resignations from GREAT child care workers, that if heard by the powers that be and not just me , would have stayed and made great changes, not just within the organization but in the lives of the children KidsPeace USED to serve. I hope this goes somewhere for the sake of all the good ones left. I also hope those “good ones” that are still there stand with you. You’ve gotten my attention after trying to forget that place for the past 4 years. On the congratulations. On the rest good luck!!

  35. Summer says:

    This had me both upset and yet excited. My hope is that something productive comes from this. This mismanagement of this organization has just increased over time. It stopped having a mission and started becoming more and more about money. I second Andrea’s comment. CYA. Cover your ass. They will find a way to fire you, make your life miserable, or minimize the impact of your words. It’s how they are and how they have always been. Listening/ hearing what employees have to say would have solved a lot of head aches years ago. But somewhere along the way this organization lost its integrity. Good luck to you sir. I wish I would’ve been able to work a day with you.

  36. Joanna says:

    I left about 2 years ago after 13 years, the way the place was being run disgusted me. Very well said Neal.

  37. Krystal says:

    Thank goodness someone finally said what so many want/wanted to say but couldnt because of the repercussions they might face. It is very sad to have witnessed and continue to hear about this organizations collapse. Once, a very good place to work for; they took pride it what the mission was and what services it provided. In recent past years it became a “non-profit” greedy numbers game! I dont know what it is like now but before I left not many were benefitting from the services provided as proven by the revolving door. Thus due to rulings by administration who never actually worked directly with clientele or bothered to listen to any of the direct care staff and cutbacks of staff and how programs were unsafely run and mismanaged. I cant imagine it has gotten any better since then. I hope that someone who can actually make some changes takes this letter serious and comes out from under the rock and sees the light. I hope that Kidspeace can sometime in the future be what it once was and again provide hope, help, and healing to the children, families, and communities it serves.

  38. Neal D. Miller says:

    Do not violate HIPPA.
    Do NOT Breach privacy.

    pat lester of the Morning Call has expressed an interest in talking to folks.
    This is not my story but many other folks.
    Tell your/their story.
    610 820 6764

    • Joanna says:

      Neal. I will be calling and offering my story. It will take me a day or two as i suffer from PTSD and need some time to jog my memory.

    • Diane M says:

      Why do you suggest that employees attempt to harm the company they work for? What makes you think a newspaper that’s only attacked the company will help? Why is it disgruntled employees want to add more pressure to their already pressured jobs? Complainers never make anything better. Offer and suggest solutions since you think you are so well-informed.
      BTW, how does trying to impede bankruptcy help?

  39. Andrea says:

    Neil – The word is that KP has blocked the forwarding and/or printing of your emailed letter from any and all KP servers. Not sure how they are doing that except to recognize your email address and block it from the servers. They are also making noise about the “media policy” again and have posted people inthe guard shack. Your emails and letters are making them scared and they ARE reacting. Not by moving to make changes but to “cover themselves.” PLEASE be sure to protect yourself in this whole thing as well. You are making yourself a target as the voice of many of us who can’t go there yet. I do mean yet…..

    • Me says:

      I find it very interesting, instead of admitting their wrongs, executives are scrambling and are trying to make this all go away.

      Proves just how corrupt the leadership at KP really is.

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